Stair Nosing Free Sample - Vinyl, Laminate & EVP Flooring

All sales are final once your order enters production. We offer exchanges for products damaged in transit or if the incorrect item was shipped.

Refunds and Exchanges: To be eligible, contact us within 10 days of delivery at 801-808-8831 or saltycustomvinyl@gmail.com. We'll work with you to address and resolve all issues and provide replacements.  If we are not able to provide replacements, we will issue a refund. Please carefully inspect each piece and review custom instructions upon delivery. If any issues or damage is found, contact us immediately for guidance on documentation. Notify us of damage within 10 days; replacements beyond this period are not guaranteed.

Handle with Care: Tread covers/nosing are solid once properly installed; prior to that time it is important to handle with care until glue cures. Avoid applying stress to bends; take care to support nosing when cutting and use a sharp blade. Do not store in or expose to extreme temperatures. Because our tread covers/nosing are unique please have your installer consult us with any questions, whether that is you or a professional.

Delivery: We cannot guarantee delivery dates but provide estimates and updates. Production starts upon receipt of material and measurements.  We recommend scheduling installation after receipt of and inspection of your order.

Claims: Report shipping damage promptly. Retain damaged items until the claims process is complete; carriers may request inspection. Once a claim is made, it's final.

Timelines: Unless explicitly stated in our agreement, project timelines will not be a basis for issuing a refund.  If the tread covers/nosing are damaged during transit by a third party, be aware to plan for additional turnaround time for
replacements.  We prioritize turnaround times for replacements, but we can't issue a refund based on timeline considerations.